I am tired of people who do not do their jobs—the jobs that they are paid to do. Take Allegro Medical. In mid-April, I ordered a Seat2Go online for Zane. Aside from voting for George Bush once, this has to be the worst mistake I have made in my life. I waited and waited for receipt of this assisted seat, but the website always read “awaiting shipment”. So I canceled the order on April 22nd. Despite confirming the cancelation, I still received the chair. I called immediately and was told to accept the box and call them as soon as it arrived; they would give me an immediate refund. I called. The only thing I received was the run-around. After reminding the company whose fault this whole shipment mistake was, the woman told me she would send the tags to our local UPS office for them to pick the package up. We went on vacation, leaving the box for pick up on our back deck. Three weeks later, we returned home. It still sat there. They mailed the tags to us after I told her not to. We put them on, Jeff took it to a local UPS drop-off, and they received the box at the end of May.
Every time I call, I hear, “It will take 7-10 days to credit your account.” Can they say 38-45 business days? We are still waiting for our money. We're talking almost two months after canceling the order. Of course, they had processed my credit card within minutes of placing the order (on a Sunday, no less). I typed out a letter to the president of the company, outlining the events of the transaction, and requesting my money back. I am still awaiting a response from him, too. Knowing the track record of this company, I do not expect to receive one. I will never (did I say it loudly enough?), NEVER order from this company again!
Then there is The Children’s Hospital billing office. In April, we received a bill from them for Zane’s visit in May of 2008. They said our insurance company was not cooperating to pay the bill. I immediately called the hospital, and the woman with whom I spoke told me that she would take care of it. She didn’t. BIG surprise! Instead, we receive another bill in May. This time it stated that we had not responded to their previous notice. Hello? What about the call I made in April? Doesn’t that qualify as a response? So I contacted the insurance company and cleared up the matter after 45 minutes. Of course, if these moronic billers had simply picked up the phone and called the insurance company themselves, they would have easily saved the life of a young sapling and spared themselves the agony of listening to my tirade. I am thinking I should send them a bill for the time I spent doing their job. They at least owe me that.
Customer service has turned horrendous. So much so that when I find myself face to face with someone kind, honest, and sincerely helpful in the world of business, I am floored! What? You’re not going to ignore me? Aside from answering my question, you’re actually going to walk me over to the aisle where the first aid kits/hand mixers/cotton balls (you fill in the blank) are? And now you’re going to thank me for my business? This has to be a miracle!
In a day and time where job security is iffy, one would think that people would make an effort to do their jobs. After all, if I am desperate, I may just take their customer service/billing/retail (you fill in the blank) job away. I already have the experience and...I couldn’t be any worse than they are.
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